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covid-19 information

Due to the Covid-19 virus, I have had to adjust how my business operates for the foreseeable future. Please read the following important information before I come to service your piano.

 

What you can expect of me:

  1. As an extra precaution, I will be wearing a mask, disposable gloves, and disposable shoe covers at each appointment. The gloves and shoe covers are disposed of after each appointment, and new gloves and shoe covers used at each appointment. Additionally, I will use a freshly laundered mask at each appointment.

  2. I am sanitizing the tools I use after each appointment.

  3. As a courtesy during the virus, I am cleaning your piano’s key tops after services have been performed.

  4. I am not reusing rags or towels when sanitizing or wiping down parts of the piano. Each rag or towel is new or freshly laundered.

  5. I am maintaining 6+ feet of social distancing between customers.

  6. I will be cleaning my hands with disinfectant before entering your home.

  7. I am checking my temperature daily as an extra precaution.

  8. The 48-hour appointment cancellation policy is temporarily being waived for the foreseeable future.

  9. If you have any additional requests, I will gladly do my best to accommodate.

What I request from my customers:

  1. Please maintain social distancing of 6+ feet. I prefer you wear a mask if you are in the same room as me.

  2. If you or anyone in your home is feeling ill, have a persistent cough, or fever, please cancel your appointment, even if it is just an hour before I am scheduled to arrive.

  3. Contactless payment is requested (please leave a check made out to Brad Fant Piano Service, or I can provide online payment link).

Your patience is appreciated during this challenging time. Thank you for choosing me to service your piano.

covid-19 FAQ

  • Which areas do you service?
    I service the area denoted in green on the map below. This includes, but is not limited to: the San Gabriel Valley, Pasadena, San Marino, Altadena, Arcadia, La Cañada Flintridge, Eagle Rock, Sierra Madre, Alhambra, Burbank, Glendale, and parts of the San Fernando Valley.
  • How often do I need to have my piano tuned? Why does it go out of tune?
    Generally, pianos should be tuned every 6 months or every year, even if they are not being played regularly. Pianos on the concert stage or in a recording studio may require more frequent tuning and attention. The piano's main structure and soundboard are both made of wood, which expand and contract with climate change and humidity variation. Fluctuations in the wood net an out of tune piano. It is especially important to tune new pianos several times during their first few years to ensure that the string tension and piano structure reach a stable equilibrium.
  • What is a "pitch raise?"
    All modern pianos are designed to be tuned and sound their best at "standard pitch," where A4=440 Hz. If a piano has not been tuned for an extended period of time (over 12 months) or has been through extreme climate fluctuations, or has been moved, the overall pitch of the piano may be significantly higher or lower than standard pitch and will require an overall pitch adjustment or "pitch raise." ​ As strings are adjusted, the tension of the strings change and greatly effect the piano's structure, causing the pitch of the strings previously adjusted to change. A pitch raise, in other words, is an adjustment of the overall tension on the piano. ​ A pitch raise is done prior to a regular fine tuning. Both can be completed in the same service appointment, but in very extreme cases, where multiple pitch raises are necessary, a second appointment may be necessary. The need for a pitch raise cannot be determined without assessing the piano in person. ​ Read more about pitch raises here.
  • I'm moving. How can I move my piano safely and when should I have it tuned?
    Moving your piano shouldn't be stressful and you most definitely should not attempt to move it yourself. Hire an insured piano mover, not just any mover! The piano is a fragile instrument and permanent damage can easily be done by an inexperienced mover. I would be glad to refer you to someone in your city. Generally, I recommend waiting about one month after your move to tune the piano, allowing the piano to acclimate to the new location. This will net a more stable tuning than had it been tuned immediately.
  • Do you repair digital pianos and keyboards?
    I do not service and repair digital pianos/keyboards. I recommend contacting the manufacturer to obtain a referral to a certified service center for your instrument: Casio Kawai Korg Roland Yamaha
  • Can you tell me how much my piano is worth? Do you offer appraisals?
    The short answer: Yes The long answer: There are two options below. Condition Report: As an add-on to a technical inspection, I offer a "condition report." The purpose of the condition report is to assist a buyer in the potential purchase of a piano, by providing a detailed perspective on the condition of the piano being considered, warn of any red flags, and suggest any treatment or repairs the piano might benefit from. The condition report does not state a monetary value of the piano. Please see more information about this service at this link. Appraisal: If you need your piano appraised, I work together with a Qualified Appraiser to present you with the official appraisal documents you need. Please see more information about this service at this link.
  • What is regulation?
    Despite frequent tuning, you may find that your piano does not respond and feel the way it did years ago. The piano "action" is composed of levers, felt, cloth, pivot points, and wood. As the instrument settles, is effected by climate change, and is played, these parts need adjustment so that the piano performs the way it was designed to perform. A well-regulated piano responds consistently from key-to-key, allowing for ideal playability and dynamic control by the pianist.
  • What is a RPT (Registered Piano Technician)?
    The Piano Technicians Guild is a nonprofit organization that regulates the trade of piano technology. A RPT is a piano technician who has undergone and passed tuning, technical, and written exams according the the Piano Technicians Guild standards. The Registered Piano Technician certification is the only official guild certification for piano technicians in the United States. To find out more about Registered Piano Technicians, click here.
  • What type of payments do you accept?
    I accept paper check, cash, Zelle, Venmo, Apple Pay, and all major credit and debit cards.
  • My piano is very dirty and dusty. Do you clean pianos?
    I offer a piano cleaning package where I clean the entire piano inside and out. Despite string covers, piano covers, and a clean house, pianos are dust collectors and it is best to have them cleaned for the sake of your health and for the piano. I recommend that the piano is cleaned before a tuning, as to not disturb the strings once they have been tuned. I can clean and tune your piano in the same service call.
  • I am considering donating or gifting my old piano. What should I know?
    I am contacted quite frequently by people who are moving or want to get rid of their poor, neglected piano that hasn't been kept up with. Generally speaking (exceptions do occur), these pianos often require extensive service, far exceeding the piano's current value, not to mention the cost of moving the piano. I recommend having the piano assessed before considering donation. More often than not, the owner assumes they are doing someone a favor by donating their old piano, but upon hiring a technician to tune and revive the instrument to playability, the new owner soon realizes it wasn't quite as good as they thought! If you are considering donating your piano, please give me a ring. I'd love to help.
  • What is "new piano prep?"
    Because pianos are made primarily of natural materials, they are uniquely sensitive to changes in climate. Most new pianos have taken a lengthy, sometimes overseas, journey to their new home, a disruption that can affect the instrument significantly. For this reason, most manufacturers require that a technician perform a process called "new piano prep" upon local delivery, prior to the piano being placed in a store's showroom for purchase. ​ New piano prep requires that a technician make adjustments to ensure that the piano’s components are performing according to the manufacturer’s specifications. Despite manufacturers' checklists, protocols, and suggestions, some piano dealers skimp on how much new piano prep is done. It is important to consult with your piano technician and have them inspect the piano before purchase, so you are aware of whether the piano has been prepped properly (or at all), and if it might benefit from any further adjustments prior to your purchase. Click here for more info about new pianos and new piano prep.
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